This means that owners of the following devices will be able to run Cisco devices with Microsoft Teams as the default meeting experience: Instead, message interoperability enables you to send messages from Teams and receive them on Webex (and vice versa). However, that doesn’t mean everyone must switch between platforms and it doesn’t mean you have to force everyone to use a platform that isn’t their preference. While it would be nice for everyone to choose Microsoft Teams or everyone to choose Webex to send messages, the reality is that it’s highly unlikely this will ever happen. 1 – Message interoperability for cross-platform messaging

If you do need to connect the two together, the next section outline six ways to connect the two platforms together. It’s always better to give your team the freedom to use the tools they prefer. This puts your team at risk of shadow IT and other security issues. People who don’t want to stop using their preferred app won’t switch easily. If you try to shift everyone to Microsoft Teams, you risk isolating some of your team members who use Webex. You can integrate your conversations with Microsoft 365 and access direct routing.īut Microsoft Teams isn’t the right solution for everyone. Microsoft Teams has tons of great features, like grid videos and custom backgrounds.

You interact with guests from other organizations that use different messaging platforms.

A new CIO or IT Manager started and implemented their preferred solution.

Mergers and acquisitions where one company uses Cisco Webex and the other uses Microsoft Teams.

Microsoft 365 packages offering free Skype for Business and Microsoft Teams licenses.

Legacy or current Cisco hardware like telepresence, VoIP handsets, and Cisco Spark boards.Why Microsoft Teams and Cisco Webex?Ĭommon reasons for instances of both Microsoft Teams and Cisco Webex include: This post addresses how businesses got to this situation and highlights the best ways to connect the two platforms together. For many reasons and in many businesses, we regularly see organizations with instances of both Microsoft Teams and Cisco Webex.

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